Warranty

Warranty

Limited Tank and Water Heater Warranty

This limited warranty covers glass-lined water storage tanks, buffer tanks, hydraulic separators, hot water generators and large volume solar tanks (here out called tank(s)) for leakage or other malfunction caused by defects in materials and/or workmanship. It extends to the first buyer and to any subsequent owner(s) as long as the tanks remain installed at its original place of installation.

  • This limited warranty does not cover leakage or other malfunction caused by:
  1. Defective installation, and specifically, any installation which is made:
    1.  in violation of applicable state or local plumbing, housing or building codes, or
    2. without a certified American Gas Association, ASME, or comparable combination temperature and pressure relief valve.
  2. Adverse local conditions, and specifically, sediment or lime precipitate in the tank or corrosive elements in the atmosphere.
  3. Misuse, and specifically, improper operation and/ or lack of maintenance, removal of magnesium anode(s) (if required).  Disconnection, alteration or addition of non-approved components or apparatus, operation at settings other than those set forth on the rating plate, or accidental or other exterior damage.
  4. Operation temperatures above 180 degrees F for glass and epoxy lined tanks.
  5.  Gaskets.
  • This warranty also does not cover:
  1. Production of noise, taste, odors, discolored water.
  2. Incidental property damage, loss of use, inconvenience or other incidental or consequential costs.
  3. Costs associated with the replacement and/or repair of the unit, including:
    1.  any freight, shipping or delivery charges.
    2.  any removal, installation or re-installation charges.
    3.  any material, and/or permits required for installation, re-installation or repair.
    4.  charges to return the defective tank to the manufacturer.

This limited warranty runs from date of installation (or without proof of installation, from three (3) months after the date of manufacture) for the period specified on the following chart. To determine length of coverage, check model number listed on the rating plate of appliance against this chart.

 * Restrictions are not applicable to implied warranties in California. See “Special State Provisions” on reverse side.

MODEL LIMITED TANK** WARRANTY
Glass lined Carbon Steel, Hydraulic Separators1, Buffer Tanks1 5 YRS2
Indirect water heaters: Residential / Commercial / Stainless 5 YRS / 5 YRS / Limited Lifetime
Double glass lined carbon steel 10 YRS (Double Glass)
Electric Water Heaters3 3 YRS
Electric Water Heaters/ w Double Glass1 6 YRS
All other carbon steel 1 YRS
Other material Determined on a case by case basis
Unpassivated 316L3, 4 1 YRS
Passivated 316L3, 4 10 YRS
Passivated Duplex Stainless Steel3 25 YRS
Parts 1 YRS
Electric Parts 1 YRS
  1. Must be used in a non-corrosive service, in a closed loop system.
  2. All replacement tanks carry the balance of the original warranty, i.e. if an original five (5) year tank warranted tank develops a leak due to defects in materials/ workmanship after only two (2) years, the replacement unit is warranted for only the balance remaining from the original five (5) year warranty, or (3) years in this example.
  3. ASME SECTION IV HLW
  4. Maximum chloride concentration 3 ppm and 140 degree F.

ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANT-ABILITY IMPOSED ON THE SALE OF THE TANKS UNDER THE LAWS OF THE STATE OF SALE ARE LIMITED IN DURATION TO ONE YEAR FROM DATE OF ORIGINAL INSTALLATION.

Some states do not allow:

  • Limitations on how long an implied warranty lasts.
  • Limitations on incidental or consequential damages.

So the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Some states do not allow:

  • If a defect occurs within the warranty period, we will:

Provide a replacement tank of our manufacture, (or at our option) repair any unit, which develops a leak in the steel tank within the tank warranty period. To obtain a replacement, you must forward the rating plate from the defective unit to us. If government regulations require the replacement tank to have features not found in the defective storage tank, you will be required to pay the difference in price represented by those government required features.

We do reserve the right to verify any claims of defect by inspection.

SPECIAL STATE PROVISIONS For tank(s) installed in California or Oregon, Paragraphs 2(c) (i) (iv) of the paragraph “WHAT DOES THIS WARRANTY NOT COVER?” does not apply. All other terms and conditions of this warranty apply as stated.

We will not:

  • Repair or replace any tank, or part, subject to conditions outlined in “What Does This Limited Warranty Not Cover?”
  • Reimburse any costs associated with repair and/or replacement.
  • Replace and/or repair any tank without complete model/serial number.
  • Replace any tank without prior receipt of actual rating plate from appliance.

Upon discovering a defect or problem, you should:

  • Contact either the installer, dealer, local representative or
  • Contact us –

NILES STEEL TANK
PO Box 728
1701-A Terminal Road
Niles, MI 49120
(269) 683-1910

To facilitate warranty assistance, you should:

  • Retain all bills of sale or receipts for proof of installation, etc.
  • Contact your installer, dealer or our Warranty Department as soon as any problem or defect is noticed.
  • When necessary, allow us, or our chosen representative, to inspect the unit.
  • For your reference, fill in the Model and Serial Number found on the units Rating Plate:

Model Number________________________________

Serial Number________________________________

Date of Installation____________________________

CALIFORNIA RESIDENTS CALL 1-269-683-1910

Please have model number and serial number ready.